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Leading the way with customer service trainingTrackLeadership Level of ExperienceAdvanced Target AudienceGeneral Librarianship Session Description
Our library system tackled customer service training for all library staff by creating our own. The training covered customer service techniques/tips and customer service etiquette for assisting both internal and external customers. This presentation will cover who, what, where, when, why, and how of the training we created. PresentersDevon Holland, Broward County Library Katie Reusze, Broward County Library
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