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2021 Lightning RoundFinding Their Way: UX Made EasyIn this lightning round talk, we'll go through quick and easy tactics you can use to evaluate and improve on the user experience at your library. Discover a handful of methods to determine how well your patrons are able to find their way. Are they able to quickly find the information and resources they are looking for? I’ll share tips on using wayfinding, focus groups, and heat maps to see how your patrons are making their way around your library’s physical and online spaces. Speaker Guy Cicinelli, Lee County Library System Presentation: Live/Recorded Live |